This Privacy Policy applies to The Global Traders (“we”, “us”, “our”), a trading company with its head office at Suite 311, 3rd Floor, Marines Faisal Heights, Nursery Stop, Shahrah-e-Faisal, Karachi, Pakistan. It covers personal information we receive through our website globaltrader.pro, our enquiry and quotation forms, email, telephone, WhatsApp and our social media pages.
By using our website or contacting us, you agree to the practices described below. If you do not agree, please do not submit personal information to us.
1. Information we collect
Information you give us
- Contact details — name, company, job title, email address, phone/WhatsApp number, country and city.
- Enquiry and order details — products or services of interest, quantities, specifications, delivery addresses, required dates and any documents you send (e.g. tenders, drawings, purchase orders).
- Business and billing information — company registration details, NTN/STRN, billing address and payment references, where needed to process an order.
- Communications — the content of messages you send us by form, email, phone or WhatsApp.
- Job applications — CVs, qualifications and references submitted through our Careers page or by email.
Information collected automatically
- Technical data such as IP address, browser type, device, pages visited, referring site and time spent on pages.
- Data collected through cookies and similar technologies (see Section 6).
2. How we use your information
- To respond to enquiries and prepare quotations.
- To process, deliver and invoice orders, and to provide after-sales support.
- To verify buyers and suppliers and meet trade, customs, tax and regulatory obligations.
- To send service messages about your orders by email, SMS or WhatsApp.
- To send newsletters or trade updates — only where you have subscribed; you can unsubscribe at any time.
- To improve our website, products and customer service.
- To prevent fraud, spam and misuse of our website and to protect our legal rights.
3. Legal basis
We process personal information where it is necessary to take steps at your request before entering a contract, to perform a contract, to comply with applicable law in Pakistan, for our legitimate business interests (such as responding to enquiries and improving our services), or with your consent, which you may withdraw at any time.
4. Sharing your information
We do not sell or rent your personal information. We share it only where necessary with:
- Manufacturers and suppliers, to source and quote for the goods or services you request.
- Logistics partners, freight forwarders, clearing agents and couriers, to deliver your order.
- Banks and payment processors, to receive and reconcile payments.
- IT, hosting, email and messaging service providers (including WhatsApp/Meta) that operate our systems.
- Professional advisers such as auditors and lawyers.
- Government, customs, tax or law-enforcement authorities where required by law.
5. International transfers
Because we trade with partners in countries including Australia, the United Kingdom, Japan, the United States and China, your information may be transferred outside Pakistan where needed to fulfil your request. We take reasonable steps to ensure it remains protected.
6. Cookies
Our website uses a small number of cookies and local browser storage to keep the site working, remember basic preferences and understand how visitors use the site. Third-party services embedded on our pages — such as Google Fonts and Google Maps — may set their own cookies. You can block or delete cookies in your browser settings; some features may not work correctly as a result.
7. Data security
We use reasonable technical and organisational measures — including encrypted (HTTPS) connections, access controls and limited staff access — to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. We handle data in line with the Prevention of Electronic Crimes Act, 2016 (PECA) and other applicable laws of Pakistan.
8. Data retention
We keep enquiry data for up to 24 months after our last contact, and order, invoice and tax records for as long as required by Pakistani tax and commercial law. Job applications are kept for up to 12 months unless you ask us to delete them sooner.
9. Your rights
Subject to applicable law, you may ask us to:
- Confirm whether we hold your personal information and provide a copy.
- Correct inaccurate or incomplete information.
- Delete information we no longer need.
- Stop sending you marketing messages.
- Withdraw consent you previously gave.
To make a request, email info@global-traders.org. We may ask you to verify your identity before responding.
10. Third-party links
Our website may link to other sites, including social media platforms. We are not responsible for the privacy practices of those sites and encourage you to read their policies.
11. Children
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 18.
12. Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top shows when it was last revised. Significant changes will be highlighted on this page.
13. Contact us
The Global Traders
Suite 311, 3rd Floor, Marines Faisal Heights, Nursery Stop, Shahrah-e-Faisal, Karachi, Pakistan
Phone / WhatsApp: 0310-6506388
Email: info@global-traders.org