These Terms & Conditions (“Terms”) apply to the website globaltrader.pro and to all quotations issued and orders accepted by The Global Traders, Suite 311, 3rd Floor, Marines Faisal Heights, Nursery Stop, Shahrah-e-Faisal, Karachi, Pakistan (“we”, “us”, “our”). By using our website or placing an order, you (“the Buyer”) agree to these Terms. Any specific terms agreed in writing in a quotation, purchase order or contract will take priority over these general Terms.
1. Use of this website
- Content on this website is for general information only and does not constitute an offer to sell. Product images are illustrative; actual packaging and brands may differ.
- You must not misuse the website, attempt unauthorised access, introduce malicious code or use it for any unlawful purpose, including any act prohibited under the Prevention of Electronic Crimes Act, 2016.
- All text, graphics, logos and the “The Global Traders” name and emblem are our property or used with permission, and may not be copied without written consent.
2. Quotations
- Quotations are valid for 7 days from the date of issue unless stated otherwise, and are subject to stock availability.
- Prices for imported goods, dairy products and items linked to commodity markets may change because of exchange-rate movements, duties, taxes or supplier price revisions before an order is confirmed.
- Unless stated, prices are in Pakistani Rupees (PKR) and exclusive of applicable sales tax, duties and freight. International quotations will specify currency and Incoterms® (e.g. FOB, CIF, DAP).
3. Orders
- An order is binding only once we confirm it in writing (including by email or WhatsApp) or issue a proforma invoice.
- The Buyer is responsible for ensuring specifications, quantities and delivery details are accurate. Changes after confirmation may affect price and delivery date.
- Custom-sourced, imported or made-to-order items cannot be cancelled once ordered from the supplier, unless agreed in writing.
4. Payment terms
- Unless otherwise agreed, payment is required in advance or as per the proforma invoice (for example, an advance deposit with the balance before dispatch).
- Credit terms are available only to approved account customers and as stated in writing.
- Payments must be made by bank transfer, cheque or another method we approve. Bank charges are payable by the Buyer.
- We may suspend deliveries on overdue accounts and charge reasonable recovery costs.
5. Delivery
- Delivery dates are estimates given in good faith. We are not liable for delays caused by suppliers, carriers, customs, weather, strikes or other events beyond our control.
- The Buyer must ensure someone is available to receive goods and inspect them at the time of delivery.
- For international shipments, delivery, risk and cost allocation follow the Incoterm stated on the quotation or invoice.
- Chilled and perishable goods are delivered using appropriate cold-chain handling up to the point of delivery.
6. Risk and title
Risk in the goods passes to the Buyer on delivery (or as per the agreed Incoterm). Ownership (title) passes only once we have received full payment for those goods.
7. Inspection, shortages and damage
The Buyer must inspect goods on receipt and note any visible damage or shortage on the delivery note. Claims must be reported in writing with photographs within 48 hours for general goods and equipment, and at the time of delivery for dairy and other perishable products.
8. Returns of perishable products
- Because of food-safety requirements, dairy products (packed milk, dairy cream, butter) and other perishables cannot be returned once accepted, except where they are defective, damaged in transit, past their expiry date on delivery or not as ordered.
- We are not responsible for spoilage caused by improper storage or handling after delivery (e.g. breaking the cold chain).
- Approved claims will be resolved by replacement or credit note at our discretion.
9. Medical and healthcare equipment
- Equipment is supplied with the manufacturer's warranty, the terms of which are passed through to the Buyer. We will assist in coordinating warranty claims with the manufacturer or authorised service agent.
- Warranty does not cover misuse, unauthorised repairs, improper installation or normal wear and consumables.
- The Buyer is responsible for ensuring equipment is used by qualified personnel and in accordance with applicable regulations, including any requirements of the Drug Regulatory Authority of Pakistan (DRAP) where relevant.
10. Research services
Research deliverables are prepared with reasonable skill and care based on information available at the time. They are provided for the Buyer's internal decision-making, and we do not guarantee any specific commercial outcome. Confidential information shared by either party will be kept confidential. Intellectual property in final deliverables passes to the Buyer on full payment, unless otherwise agreed.
11. Limitation of liability
To the fullest extent permitted by law, our total liability arising from any order is limited to the price paid for the goods or services concerned. We are not liable for indirect or consequential loss, including loss of profit, business or goodwill. Nothing in these Terms limits liability that cannot be limited under the laws of Pakistan.
12. Force majeure
We will not be liable for failure or delay in performance caused by events beyond our reasonable control, including natural disasters, epidemics, war, civil unrest, government action, port congestion, import restrictions or supplier failure.
13. Governing law and jurisdiction
These Terms are governed by the laws of the Islamic Republic of Pakistan. Any dispute shall first be addressed through good-faith negotiation, and failing that, shall be subject to the exclusive jurisdiction of the competent courts at Karachi.
14. Changes to these Terms
We may update these Terms from time to time. The version in force when your order is confirmed will apply to that order.
15. Contact
The Global Traders
Suite 311, 3rd Floor, Marines Faisal Heights, Nursery Stop, Shahrah-e-Faisal, Karachi, Pakistan
Phone / WhatsApp: 0310-6506388
Email: info@global-traders.org